Canadian Healthcare Platform
Healthcare software, built in Canada.
Three products, one platform: QAM compliance scanning, self-hosted AI agents, and real-time pharmacy tools. Hosted entirely in Canada.
Trusted by Ontario healthcare organizations
Ontario DS agencies manage compliance for hundreds of individuals across dozens of group homes. The tools they use? Spreadsheets, paper binders, and the institutional memory of staff who might not be here next year.
The compliance burden
855 indicators. Paper binders. Turnover at 43%.
Audits find what spreadsheets miss
Expired certifications, training gaps, eMAR documentation issues. Found during Ministry inspections, not before. One missing signature on an ISP can trigger a compliance condition.
Cloud AI is a compliance risk
ECRI named AI chatbot misuse the #1 health tech hazard of 2026. Patient data on third-party US servers violates PIPEDA and PHIPA. Proposed CPPA fines reach C$25M.
Flat budgets, growing demands
49% of Ontario hospitals are in deficit. Transfer payment agencies face the same funding pressure with fewer resources. Every dollar spent on manual compliance prep is a dollar not spent on direct care.
By the numbers
$0
First compliance report
24h
From signup to first report
79
Home Portal agencies scannable
Platform
Three products, one mission.
Each one solves a different operational challenge for Ontario developmental services. Together, they give your agency a secure, integrated platform.
Compliance that watches the data, not just the calendar.
Meridian reads your Home Portal data continuously and surfaces every gap against Ontario Regulation 299/10 the moment it appears.
- Connects directly to Home Portal, no exports
- Findings mapped to specific regulation sections
- First scan free, no commitment
Compliant
Go deeper
See each product in action.
Three focused walkthroughs. Scroll through to see how Meridian, Sentinel, and Healex work in practice.
Compliance, before the audit.
Behind every scan: 855 indicators across 10 QAM domains, run continuously against the same Home Portal data your supervisors already enter. Findings come back tagged to the exact regulation section your inspector will quote.
Behind the scenes
Connect
Read-only API key to Home Portal. Setup takes minutes.
Scan
855 rules run against your data. Full agency, ~10 minutes.
Map
Each finding tagged to its Reg 299/10 section + severity.
Continuous, not annual
Compliance status updated daily. You always know the score.
Severity-ranked findings
Critical / High / Info. Fix what triggers a compliance condition first.
Trend tracking
See your score climb or slip across audit cycles, per domain.
Rule library auto-updates
When MCCSS amends 299/10, your scans pick up the new rules.
“Two weeks before our last audit, Meridian flagged 14 expired certifications and 3 missing controlled-acts records. We fixed all of it before the inspector walked in. Zero findings.”— Quality Assurance Director · Ontario DS Agency
AI on your infrastructure.
Sentinel runs as your tenant: a private model fine-tuned on your documents, served from Canadian infrastructure your IT team can audit. No traffic to OpenAI, no embeddings shipped overseas, no surprises in the privacy impact assessment.
Behind the scenes
Train
Upload PDFs, paste URLs, fine-tune on your content.
Deploy
Script tag for web, webhooks for WhatsApp / Instagram.
Monitor
Analytics + escalation rules for off-script questions.
Multi-channel inbox
Web widget, WhatsApp, Instagram DM, email — one shared thread per visitor.
Escalation rules
Off-topic or sensitive? Hand off to staff with full context.
PIPEDA + PHIPA by architecture
Compliant by design, not by contract. Ready for the privacy impact assessment.
Searchable audit log
Every conversation logged, full-text search, exportable as CSV/JSON.
“We had a working chatbot in a week. Three months in, it's handled 1,400 family inquiries. Our IT lead can show the audit log on demand. Nothing left our network. That conversation with our privacy office took 20 minutes.” — Executive Director · Community Living Organization
Pharmacy, in real time.
Healex sits between your dispensing pharmacy and your care team. Every prescription, dose change, and signed administration moves between them in seconds — with witness/co-sign workflows built for QAM s.14 medication administration requirements.
Behind the scenes
Pharmacy files
Kroll / PharmaClick → Healex via secure API.
eMAR flows
Real-time push to staff tablets. Signed at point of admin.
Audit closes
Time-stamped log → compliance review, no transcription.
Bidirectional sync
Pharmacy refills, agency administrations — both sides see the same record.
Witness co-sign
Two-staff sign-off for controlled substances and high-risk meds.
Refusal logging
Resident refused? Logged with reason, time, witness — not a paper note.
Per-resident audit trail
Pull a full administration history for any client in seconds.
“We had two pharmacy partners and three group homes. The reconciliation was a nightmare every quarter. With Healex it's one log. Last QAM audit: zero medication-administration findings.” — Program Manager · Residential Care Provider
Integration
One platform, three products.
Each product stands on its own, but the real power comes from the integrated platform. Data flows securely between modules so your team works from a single source of truth.
Sentinel
AI agents that connect to both modules
Meridian
Scans compliance data and flags gaps
Merakey Platform
Shared data layer, SSO, audit trail
Healex
Manages pharmacy and eMAR records
Single sign-on
One login across all three products, managed from one admin console
Shared data layer
All three products draw from the same secure store
Unified audit trail
Every action logged once, for every compliance review
How it works
From first call to live in weeks, not quarters.
Every Merakey product runs on the same Canadian infrastructure, shares the same audit trail, and connects to the tools your team already uses. One onboarding. One login. One team to call.
Start the conversation“Our data never left Canada, our team wasn't retrained, and we were live inside 30 days.”
Executive Director, Ontario DS Agency
Tell us what you need
Quick call to understand your workflow, regulations you answer to, and what's eating your team's time. We map Meridian, Sentinel, and Healex to your actual operations and recommend a starting point.
We deploy on Canadian infrastructure
Your Merakey tenant goes live on AWS ca-central-1. SSO, shared audit log, and secure connectors to Home Portal, WhatsApp, Gmail, pharmacy systems, and anything else you already run.
100%
Canadian
3
Products, one tenant
1
Audit trail
Your team uses it from day one
No learning curve. Your compliance lead, front-line staff, and IT admin each get a view that matches their job. Data flows between products automatically, so no one re-enters anything.
What sets us apart
Built different, on purpose.
Most healthcare software is built for US hospitals and then “adapted” for Canada. We started from Canadian regulations, Canadian privacy law, and Canadian infrastructure.
Canadian data sovereignty
Your data never leaves Canada. Not “stored in Canada but processed in Virginia.” Every computation, every AI inference, every backup runs on Canadian soil.
- AWS ca-central-1, no cross-border transfers
- PIPEDA and PHIPA compliant by architecture
- Ready for CPPA when it passes
Ontario DS-specific
Not a generic “healthcare compliance” tool. Merakey is built around Ontario Regulation 299/10, QAM domains, Home Portal data structures, and MCCSS inspection criteria.
- Maps directly to all 10 QAM domains
- Reads Home Portal natively, no CSV exports
- Reports match MCCSS inspection format
Zero IT burden
No hardware. No software installs. No VPN. No IT department required. Share your Home Portal URL and we handle everything. First report in 24 hours.
- Read-only connection, we never modify your data
- Web dashboard, nothing to download
- Free first scan, no commitment required
Integrations
Connects to tools you already use.
Merakey plugs into your existing workflow. Communication tools, healthcare systems, and data sources, all connected securely.
Family inquiries
Gmail
Notifications & alerts
Slack
Team notifications
Home Portal
Direct data connection
Social messaging
Pharmacy Systems
Kroll, PharmaClick
Google Calendar
Scheduling & reminders
REST API
Custom integrations
All integrations run through encrypted Canadian infrastructure. No data leaves the country.
View all integrationsWhy agencies switch
The old way vs. Merakey.
The old way
- Audit prep that swallows entire quarters
- Spreadsheets, paper binders, and tribal knowledge
- Cloud AI tools that quietly leak patient data offshore
- Five vendors, five logins, zero shared context
- Staff turnover that resets institutional knowledge
With Merakey
- Compliance, pharmacy, and AI updated continuously
- One dashboard, every regulation, every domain
- Self-hosted AI so patient data never leaves Canada
- One vendor, one login, shared data layer
- The system remembers what people forget
Who it's for
Built for the people who own compliance.
Quality Assurance Directors
You're responsible for QAM compliance across multiple homes. Meridian gives you a single dashboard instead of six spreadsheets and a prayer.
“I can see every gap before the auditor does.”
Executive Directors
You need to protect funding without burning out your team. Automated compliance scanning frees staff time and reduces the risk of a compliance condition.
“We reduced audit prep from two weeks to one day.”
IT Administrators
No installs, no VPNs, no patient data leaving Canada. Meridian connects read-only to Home Portal. Sentinel runs on your infrastructure.
“Zero data sovereignty concerns.”
Your journey
From first call to full rollout.
What adopting the Merakey platform actually looks like. No long sales cycles, no complex onboarding, no consultants.
Start your journeyWeek 1
Scoping call
30-minute call with Ahmed or Yosha. We map your workflows, regulations, and pain points to Meridian, Sentinel, and Healex.
Week 2
Your tenant goes live
We provision your Merakey tenant on AWS ca-central-1. SSO, shared audit log, and the connectors you asked for, all configured.
Week 3
Product onboarding
Walkthroughs for each product you're using. Your QA lead, care team, and IT admin each learn the slice that matters to them.
Week 4
Live across the org
Your team uses Merakey daily. Compliance, AI, and pharmacy data flow between products automatically, with a single audit trail.
Ongoing
One team, always on
Ontario-time-zone support, continuous product updates, and one place to flag anything unusual. You call Merakey, not a dozen vendors.
0
Expired certs caught in 1st scan
0h
From signup to first report
0%
Less time on audit prep
0%
Data stays in Canada
Data sovereignty
100% Canadian infrastructure
Every layer of the stack was designed around PIPEDA and PHIPA, not retrofitted. Not “compliant by contract.” Compliant by architecture. Your patient data never crosses the border.
PIPEDA
QAM
ON-PREM
Privacy
Canadian privacy law is tightening
CPPA brings fines up to C$25M and mandatory privacy impact assessments. Average healthcare data breach costs $10.93M, the highest of any industry.
C$25M max CPPA penalties
Mandatory PIA for AI
Free assessment
How audit-ready is your agency?
We'll scan your Home Portal data against all 855 QAM indicators and show you exactly where you stand before your next MCCSS inspection. Free, no commitment.
Results in 24 hours. Read-only access. No changes to your data.
Ontario DS agencies spend an average of two to three weeks preparing for every QAM audit. Meridian does a full scan in under ten minutes.
FAQ
Common questions.
How does Meridian access our data?
Meridian connects directly to your Home Portal database using the same secure connection your agency already uses. Read-only scans, never write or modify your data. Revoke access at any time.
Is the first report really free?
Yes. Every Home Portal agency gets a free full compliance scan. No credit card, no contract. Paid plans start when you want ongoing monitoring.
What does "self-hosted" mean for Sentinel?
The AI model runs on dedicated Canadian infrastructure we manage for you. Your conversations and training data never pass through a third-party API. The model runs on hardware we control, in Canada, exclusively for your organization.
Do we need to install anything?
No. Meridian is a web dashboard. Sentinel connects via embed code or API key. No hardware, no downloads, no IT department required.
Get started
Let's talk about your operation.
Tell us what you're trying to solve. We'll scope it, show you the relevant product, and get back to you within a business day.
Reply within one business day
From Ahmed or Yosha directly, not a chatbot.
NDA on request
Share as much or as little as you want up front.
Canadian data residency
Every message, every doc, stays in ca-central-1.
Or email us directly at info@merakey.io
“The first Merakey call was genuinely useful. They scoped it, showed us the relevant product, and followed up the next morning, no boilerplate proposal.”
Quality Assurance Director
Ontario DS agency, 6 group homes